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Privacy Policy

Thank you for using Moark!

At Moark, Inc. ("Moark", "we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. We want you to be fully informed about the information we collect, how it is used, shared, and protected, and the choices you have with it and explain the privacy and data practices at Moark.

This privacy policy (the "Policy") applies to all information collected through our website located at https://moark.ai/ (the "Website") and/or any related services, sales, marketing or events (we refer to all of these collectively in this Policy as the (collectively, "Services").

Contact Us​

If you want to contact us with specific queries or concerns in relation to this Privacy Policy, or if you have any questions or complaints as to how your personal data is collected, used, disclosed and/or processed by us, please contact us at moark2025@gmail.com.

Table of Contents​

  1. Types of Personal Information We Collect
  2. How We Collect and Use Your Personal Data
  3. How We Share Your Personal Data
  4. Use of Cookies and Similar Technologies
  5. Your Rights And How To Exercise Them
  6. Protection of Personal Data
  7. Personal Data relating to children
  8. Privacy Policy Updates
  9. No Right of Enforcement by Third Parties

Types of Personal Information We Collect​

Personal Data You Provide to Us Directly​

We gather Personal Data when you create an account to use our Services or interact with us, as follows:

  • Account Information: We collect details you provide during account creation, including your date of birth (where required), username (where applicable), email address, and password.
  • User Content: When you engage with our Services, we may collect your text inputs, prompts, uploaded files, feedback (e.g., via thumbs up/thumbs down icons, which stores the associated conversation), chat history, or other content you submit to our model and Services ("Prompts" or "Inputs"). We generate responses ("Outputs") based on your Inputs. If your Inputs include personal data or reference external content, we will collect that information, and it may appear in your Outputs.
  • Communication Information: When you contact us, we collect the information you provide, such as proof of identity or age, contact details, feedback, inquiries, and the content of any messages you send.

Personal Data We Collect from Your Use of the Services​

We automatically collect certain information when you use our Services, including internet or network activity data such as your IP address, unique device identifiers, and cookies.

  • Device and Network Information: Depending on your device or browser permissions, we automatically receive information about how you install, access, or use our Services. This may include your device type, operating system, browser data, referring web pages, mobile network and connection details, mobile carrier or internet service provider (ISP), time zone settings, IP address (including inferred location data), and various identifiers (e.g., device, advertising, or other unique personal or online identifiers).
  • Usage Information: We collect data about your interactions with the Services, including access dates and times, browsing history, searches, clicked links, viewed pages, and other details about your use of the Services and the technology on devices used to access them.
  • Log Information: We gather data on how our Services perform during your use, including log files. If an error occurs on your device or during your use, we may collect details about the error, its timing, the feature in use, the application's state at the time, and any communications or content involved.
  • Cookies & Similar Technologies: We utilize cookies and similar tracking technologies to operate and enhance our Services. For example, cookies help us remember your language preferences and support security measures. We will seek your consent for cookie use where required by law. For more details on cookies and how to manage them, visit www.allaboutcookies.org.

Personal Data We Obtain from Other Sources​

We may receive the information outlined in this Privacy Policy from other sources, including:

  • Log-in, Sign-up, or Linked Services: If available, when you sign up or log in to the Services using a third-party service like Google or GitHub, or link your account to such services, we may collect information from those services, such as an access token.
  • Security Information: We receive data from trusted partners, such as security providers, to safeguard our Services against fraud, abuse, and other security risks.
  • Public Information: We may collect publicly available data from internet sources to train our models and deliver our services.

How We Collect and Use Your Personal Data​

Information You Provide Directly​

  • Account Registration and Login: To access the Platform, you must register and log in using a third-party platform account. By logging in via a third-party platform, you permit us to collect relevant details from that account, such as your name, profile picture, and other information you authorize from platforms like Google or GitHub.
  • Purchases and Subscriptions: When you subscribe to paid Services or make purchases on our Platform, we collect transaction-related information, either directly from you or through our third-party payment processors (e.g., Stripe). This may include your credit card details, bank account information, billing address, payment history, order details, and other information related to services purchased via the Platform, to verify and process your transactions.
  • Surveys and Online Activities: If you participate in surveys or promotional events on our Platform, we may collect details such as your account ID, name, address, phone number, job title, and Service usage data. This information helps us contact you, verify your identity, and provide rewards (if applicable) based on the activity's rules.
  • Contract-Related Information: For offline delivery requests or product testing, please reach out to [moark2025@gmail.com]. We will collect necessary contract-related details based on your specific needs.

Information We Collect Automatically​

  • Service Security and Operations: To ensure the secure and reliable functioning of our Services, protect you and other users, and prevent network threats or intrusions, we collect essential data for operational and security purposes. This includes device details (e.g., screen resolution, time zone, language settings), network connection type, and browsing records.
  • Service Enhancement: To improve user experience and maintain security, we may gather network logs, usage frequency, crash reports, usage scenarios, and performance metrics. This data helps us optimize the Platform and enhance service quality.
  • Issue Resolution: We collect records of user inquiries, issue reports, and troubleshooting processes (e.g., communication or call logs) generated during your use of our Services. This information enables us to address your support requests promptly and improve our offerings.
  • Notifications and Marketing: We may send you promotional messages about services, features, or events via text or phone calls. If you prefer not to receive these, you can opt out via text message, email, or by contacting us directly.

Information from Third-Party Sources​

To deliver improved, tailored, and secure services, or to collaborate with partners in offering services or detecting fraud, our affiliates and trusted partners may share your information with us, subject to legal requirements, agreements, or your consent. We adhere to industry-standard practices and make every reasonable effort to safeguard your Personal Data in compliance with applicable laws and regulations, particularly for identity verification purposes.

How We Share Your Personal Data​

We may share your personal data with the following categories of recipients:

  • Affiliates: Our affiliated entities within the Moark and/or their designated service providers, who perform data processing necessary to deliver our Services to you.
  • Vendors and Service Providers: Third-party vendors and service provider partners who process data to support the delivery, improvement, and optimization of our products, services, websites, and platforms, or who handle personal data for purposes outlined in this Privacy Policy.
  • Business Transfers: Any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or any debt or asset sale) involving any of the Companies.
  • Government Authorities or Other Third Parties: Competent law enforcement bodies, regulatory or government agencies, courts, or other third parties (e.g., our professional advisors) where disclosure is deemed necessary (i) to comply with applicable laws or regulations, (ii) to exercise, establish, or defend our legal rights or those of a third party, or (iii) to safeguard your vital interests or those of others.
  • With Your Consent: Any other individual or entity, provided you have given your consent for the disclosure.

Use of Cookies and Similar Technologies​

Cookies and similar technologies are common and widely used in the Internet. When you use our Platform, we may use relevant technologies to send one or more cookies or anonymous identifiers to your device to collect and store your account information, search history information, and login status information. Cookies and similar technologies can help you skip the steps and processes of repeatedly filling in account information and entering search content. They can also help us improve service efficiency and enhance login and response speeds.

You have the ability to accept or decline cookies by modifying the setting in your browser. However, please note that if you disable cookies, you may not be able to enjoy the best service experience, and the availability of certain functions may be affected.

Your Rights And How To Exercise Them​

You have the following rights regarding your personal information:

  • Access the personal information we maintain about you.
  • Delete the personal information we maintain about you, unless such information is necessary for compliance with our legal or regulatory obligations.
  • Correct inaccurate personal information we maintain about you.
  • Opt-Out of certain uses of your personal information. You can opt out of:
    • Email marketing: you may unsubscribe to our commercial email list by following the instructions provided in the email.

You can exercise these rights by contacting us at moark2025@gmail.com.

Protection of Personal Data​

We implement appropriate administrative, physical, and technical safeguards to protect your Personal Data from unauthorized access, collection, use, disclosure, copying, alteration, disposal, or similar risks, as well as the loss of any storage medium or device containing Personal Data.

Please note that no method of data transmission over the Internet or electronic storage is entirely secure. Although absolute security cannot be guaranteed, we are committed to safeguarding your Personal Data and continuously review and improve our security measures to enhance protection.

Personal Data relating to children​

We do not intentionally collect any personal information from children under the age of 16. If you believe we have obtained personal information associated with children under the age of 16, please contact us at moark2025@gmail.com

Privacy Policy Updates​

We may revise this policy from time to time. We recommend that you review the Privacy Policy each time you access our Services to stay informed of our privacy practices. We will put the effective date of the latest version at the top of each policy.

No Right of Enforcement by Third Parties​

Individuals who are not parties to this Privacy Policy have no authority to enforce any of its terms or provisions.